Tech help for students

You need to know your student ID number in order to log into the ID Portal or to use PAUSD student email. If you are brand-new to Paly and don't know your student ID number, ask your Guidance Counselor. If you are a current student, you can ask any of your teachers or most staff members.

Logging into the ID (RapidIdentity) Portal

You access most student services (Infinite Campus, Schoology, Google Drive) through the ID.PAUSD.ORG portal.

All students: Username = student ID number.

If you are brand new to PAUSD and have never logged into ID.PAUSD.ORG, your password is as follows:

Password:   9 characters - The first 2 are first letter of your official first name and first letter of  your official last name in lower case. Then the exclamation point (!). The last 6 characters are comprised of the birthday in the form of MMDDYY.

(You will change your password but the username is always your student ID number.)

Example: Joe Viking with birthday of July 4, 2001 would have an initial password of:


If you have been a PAUSD student (Paly or any other school) and you don’t remember your password,try to reset it yourself by clicking on “need help” on the webpage.

After exhausting all self-help options, send an email to Mrs. Siegel <>.

Resetting ID Portal Password

Log into the ID (RapidIdentity) Portal and click on "Profiles" on the left-hand side of the page.

Then click on "Reset Password"

Enter "old" password and then "new" password twice.

Save. Within a few minutes, the new password will be synced to all products (Schoology, Google, Infinite Campus, etc.)

Infinite Campus

If you CAN log into ID.PAUSD.ORG, but when you click on Infinite Campus (IC), you receive a message that your account is disabled:

Student accounts get disabled two ways:

1. This is the most frequent reason- The parents have not completed the Annual Data Update (ADU).

     a. Once the ADU is completed, the student’s account is reactivated within an hour.

     b. Parents can get IC help at: is external).

2. You tried the wrong password too many times. Send an email to Mona Siegel at < sends e-mail)> to have your account reactivated, but be advised that it may take more than a day for a reply during the first few weeks of August.


If you see the wrong classes in Schoology, and you have waited one day after your schedule change took effect in Infinite Campus, visit Mrs. Siegel in P-2, or send and email to her at <>.


Log in using your PAUSD student email address and ID portal password.

If you are unable to log into a school-owned chromebook, log into the ID (RapidIdentity) Portal on a computer and follow the password reset process above to resync all apps in the ID portal. If you are resetting your password strictly to sync it, you can use the same password that you have been using as your "new" password.

Google Drive

If you are having trouble with your Google Drive, especially integration with Schoology and/or Turnitin, make sure that you are using your PAUSD student email address for ALL of the products.

If you continue to have problems. Please come to P-2 for help.

Student Email

Student email address:

f = first letter of first name (lowercase)

l = first letter of last name (lowercase)

xxxxx = last 5 digits of student ID


The FlexTime app is available in the ID (Rapidentity) Portal.

Flextime FAQs are available at:


Naviance accounts are NOT part of the ID portal. You have a different Naviance username and password than portal username and password.

The first time you use Naviance in Advisory, you will be given a registration code, which you use to activate your Naviance account. You choose your own username, which is usually an email address (any email address you choose). If you need help with Naviance, contact Karla Larson at <>.

(Note: For new students at the beginning of the school year, this is important for juniors and seniors.)


To connect a device to the PAUSD wireless network:

  • Select the PAUSD network

  • Enter the username and password for your device

  • Log in with your PAUSD credentials (This works for both students and staff. Parents and others without PAUSD accounts should use the Guest network.)

  • Trust the certificate if asked